Frequently Asked Questions
Can't find your answer? Email info@koreosbeauty.com or call +1 (561) 777-6086 (Mon–Sat, 9 a.m.–6 p.m. EST). We reply within 1 business day.
Orders & Shipping
Where do you ship from?
Every order ships from our location in Boca Raton, Florida. No overseas wait and no customs or import fees on US orders.
How long does shipping take?
Orders are processed within 1–3 business days (Monday–Friday, excluding US federal holidays). After processing, delivery usually takes:
- Contiguous US: 3–7 business days
- Alaska, Hawaii, US territories, APO/FPO: 7–14 business days
- Canada: 7–14 business days
- Other international destinations: 10–21 business days
Delivery times are carrier estimates and aren't guaranteed.
Do you offer free shipping?
Yes — free US shipping on orders of $50 or more. For smaller orders and international orders, the shipping rate is shown at checkout before you pay.
How can I track my order?
As soon as your order ships you'll receive an email with a tracking number. Tracking can take 24–48 hours to update after the label is created.
Can I change or cancel my order?
Contact us as soon as possible at info@koreosbeauty.com. We can change the address or cancel only before the order has shipped; after that it's handled as a return.
Do international orders pay duties?
International orders may be charged customs duties, import taxes or VAT by the destination country. These are the recipient's responsibility and aren't included in our prices.
Returns & Refunds
What is your return policy?
You can return unopened, unused items in their original sealed packaging within 30 days of delivery. For health and hygiene reasons, opened, swatched or used products can't be returned unless they arrived damaged, defective or incorrect. Return shipping is the customer's responsibility unless the error was ours. See the full Refund Policy.
My item arrived damaged or I received the wrong item. What should I do?
Email info@koreosbeauty.com within 7 days of delivery with your order number and clear photos of the item and packaging. We'll send a replacement or a full refund, including shipping costs.
How do I start a return?
Email info@koreosbeauty.com with your order number, the item(s) and the reason. We'll reply within 2 business days with a return authorization and instructions. Items sent back without authorization can't be accepted.
When will I get my refund?
Approved refunds are issued to your original payment method within 10 business days after we receive and inspect your return. Your bank may need a few extra days to post it.
Products & Authenticity
Are your products authentic?
Yes. We source our products from established K-beauty wholesale distributors — every item is genuine and sealed in its original brand packaging. Read our Authenticity Promise.
Do your products have English labels and ingredient lists?
Every product page lists the full ingredients. Some products are Korean-market versions with Korean packaging; if you have a question about a specific label, just ask us.
Are your sunscreens approved for the US?
In the US, sunscreens are regulated as over-the-counter (OTC) products. Our sunscreen product pages show the US Drug Facts — active ingredients, directions and warnings — so you can see exactly what you're getting.
How do I know which products are right for my skin?
Shop by concern (hydration, brightening, soothing, blemish-prone, barrier, pores, firming) from the menu, or visit our Boca Raton store for a free skin analysis. You can also email us your skin type and concerns and we'll suggest a simple routine.
Should I patch test?
We recommend it, especially with acids, retinoids or if you have sensitive skin: apply a small amount behind the ear or on the inner arm for 24–48 hours. Stop use if irritation occurs. Products with AHAs, BHAs or retinoids can increase sun sensitivity — use sunscreen daily.
How long do products last after opening?
Look for the open-jar symbol (e.g. "12M") on the packaging — it shows how many months the product stays at its best after opening. Store products away from heat and direct sun.
koréos Rewards
How does koréos Rewards work?
Sign in to earn 2 points for every $1 you spend on products (after discounts, before shipping and tax), on the website and in the koréos app. Redeem points for products from our Rewards shop: a reward rides along for $0 with any order of $30 or more. One reward per order; check out within 24 hours or the points return to your account.
Our Store
Do you have a physical store?
Yes! Visit us at 225 E Palmetto Park Road, Boca Raton, FL 33432. Call us at +1 (561) 777-6086 for today’s store hours. Come in to test textures, get a free skin analysis and shop our full K-beauty selection.
Payment
Which payment methods do you accept?
Major credit and debit cards, Shop Pay and the other payment options shown at checkout. Shop Pay Installments let you split eligible orders over $35 into payments.
Do you charge sales tax?
Any applicable US sales tax is shown at checkout, based on your shipping address, before you pay.
