Refund policy
Last updated: September 17, 2026
We want you to love what you ordered. If something is not right, this Refund Policy explains how returns, refunds, and exchanges work at koréos (Koreos USA LLC).
1. Return Window
You may return eligible items within 30 days of the delivery date. Returns requested after 30 days cannot be accepted.
2. Eligible Items
To be eligible for a return, an item must be:
- Unopened, unused, and in its original sealed packaging;
- In the same condition in which you received it;
- Accompanied by your order number or proof of purchase.
3. Non-Returnable Items
For health, hygiene, and safety reasons, the following cannot be returned or refunded unless they arrived damaged or defective:
- Skincare, makeup, and hair care products that have been opened, unsealed, swatched, or used;
- Items marked "Final Sale," clearance items, and items purchased with a promotional bundle discount where the bundle is not returned in full;
- Gift cards;
- Free gifts and promotional samples.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, defective, expired, or if you received the wrong item, contact us within 7 days of delivery at info@koreosbeauty.com with your order number and clear photos of the item and packaging. We will make it right with a replacement or a full refund, including any shipping costs, at no charge to you.
5. How to Start a Return
- Email info@koreosbeauty.com with your order number, the item(s) you wish to return, and the reason.
- We will respond within 2 business days with return authorization and shipping instructions. Items sent back without prior authorization cannot be accepted.
- Pack the item securely in its original packaging and ship it to the address we provide. We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.
6. Return Shipping Costs
If the return is due to our error (damaged, defective, or incorrect item), we will cover return shipping. For all other returns, you are responsible for return shipping costs, and original shipping charges are non-refundable. For international orders, customs duties and import taxes are non-refundable.
7. Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at info@koreosbeauty.com.
8. Exchanges
We do not offer direct exchanges. If you would like a different product or shade, please return the eligible item for a refund and place a new order.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible. Orders can be cancelled only before they have been shipped. Once an order has shipped, it must be handled as a return under this policy.
10. Refused, Undeliverable, and Returned-to-Sender Packages
If a package is refused, undeliverable due to an incorrect address, or returned to us unclaimed, we will refund the product cost less original shipping charges and any return shipping fees charged by the carrier once the package is received back.
11. Chargebacks
If you have an issue with your order, please contact us first. We are committed to resolving problems quickly and fairly, and we can usually do so faster than a chargeback process.
12. Contact Us
Koreos USA LLC
225 E Palmetto Park Road
Boca Raton, FL 33432, United States
Email: info@koreosbeauty.com
Phone: +1 (561) 777-6086
Customer service hours: Monday to Saturday, 9am to 6pm EST
