Shipping policy
Last updated: September 17, 2026
This Shipping Policy describes how koréos (Koreos USA LLC) processes and ships orders placed on koreosbeauty.com. All orders ship from our fulfillment location in the United States.
1. Order Processing
Orders are processed within 1 to 3 business days (Monday through Friday, excluding U.S. federal holidays) after your payment is confirmed. Orders placed after 2pm EST, on weekends, or on holidays will begin processing the next business day. During sales, holidays, or periods of high demand, processing may take longer; we will notify you by email of any significant delay.
In accordance with the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if we are unable to ship your order within the time stated (or within 30 days if no time is stated), we will notify you and give you the option to wait or cancel for a full refund.
2. Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your delivery address, the shipping method selected, and the weight of your order. The rate shown at checkout is the rate you will be charged.
| Destination | Estimated delivery (after processing) |
|---|---|
| United States (contiguous 48 states) | 3 to 7 business days |
| Alaska, Hawaii, U.S. territories, APO/FPO | 7 to 14 business days |
| Canada | 7 to 14 business days |
| Europe, United Kingdom, Australia, New Zealand, Asia, Middle East | 10 to 21 business days |
Delivery times are estimates provided by carriers and are not guaranteed. Delays caused by carriers, weather, customs inspections, or other events outside our control may occur.
3. Shipping Carriers and Tracking
We ship with USPS, UPS, FedEx, DHL, and their partner carriers depending on destination and service. Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking information may take 24 to 48 hours to update after the label is created.
4. International Shipping, Duties, and Taxes
We ship to the countries listed at checkout. International orders may be subject to customs duties, import taxes, VAT, and brokerage fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost unless expressly stated at checkout. koréos has no control over these charges and cannot predict their amount. If you refuse to pay duties and the package is returned to us, the refund will be processed under our Refund Policy, less shipping and return fees.
Some products, such as aerosols or items containing alcohol, may be restricted from international or air shipment. If an item in your order cannot be shipped to your destination, we will contact you.
5. Shipping Address
Please make sure your shipping address is complete and correct before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at info@koreosbeauty.com; we can update the address only if the order has not yet shipped. We do not ship to P.O. boxes for orders requiring a signature or courier delivery.
6. Lost, Stolen, or Damaged Packages
If your tracking shows "delivered" but you have not received your package, please check with household members, neighbors, and your building's mail area, and allow 48 hours, as carriers sometimes mark packages delivered early. If the package still cannot be located, contact us within 7 days of the delivery date so we can open a claim with the carrier. If your package arrives damaged, keep all packaging and contact us within 7 days with photos; we will replace the items or issue a refund.
7. Order Changes and Cancellations
Because we process orders quickly, we may not be able to change or cancel an order once it has been placed. Contact us as soon as possible and we will do our best to help. Once an order has shipped, it cannot be cancelled and must be handled as a return under our Refund Policy.
8. Product Storage During Transit
Skincare and makeup products may be exposed to temperature changes during shipping. Products that arrive melted or separated due to heat can often be restored by placing them in a cool location for a few hours. If a product is damaged beyond use, contact us within 7 days of delivery.
9. Contact Us
Koreos USA LLC
225 E Palmetto Park Road
Boca Raton, FL 33432, United States
Email: info@koreosbeauty.com
Phone: +1 (561) 777-6086
Customer service hours: Monday to Saturday, 9am to 6pm EST
